CyberSecurity World

It's good to be back blogging...the last time I posted I worked as a Customer Success Manager for a DNS company. Since then, I have ventured to the CDN world, with the added mix of Cyber Security, WAF. Cyber Security is a true passion of mine and after nearly 10 years in this space, I love seeing how the industry and technology place has progressed and also ironically, stayed the same. I have enjoyed seeing the likes of Jane Frankland prosper in the field and be truly recognised as a thought leader with 'Women in Security' and her bestselling book 'IN Security'. Over the last few years I have met some truly amazing people, connected through the Women in Leadership platform which introduced me to a range of great individuals that broaden my knowledge into work places, diversity and pushing your own voice. Customer Success (CS), as a function is and should be the core of any business, concentrating on retention, relationship, client advocacy, project managing ...

It has been a long time since I last blogged. However, a lot has happened since then...Exactly this time last year, I moved away from my 8 years experience in Sales to join Oracle Dyn Customer Success team.  Background on Oracle + Dyn : Historically Dyn, have always been famous for being an Internet performance service which consisted in providing Managed DNS, Traffic steering, Dynamic DNS and providing bulk and transactional email services. Then more recently we became, in my eyes, a much more strategic partner to our clients by providing Security services. This consists of Web Application Security, where we are able to offer products to monitor, control, secure and optimize online infrastructure.  What is Customer Success? Let’s start with this…It costs 5x more to gain a new customer than to keep an existing one. Therefore, it’s very important to  make sales , but just as important, to make true  lifelong clients . The development o...