Skip to main content

New Venture



It's good to be back blogging...the last time I posted I worked as a Customer Success Manager for a DNS company. Since then, I have ventured to the CDN world, with the added mix of Cyber Security, WAF.

Cyber Security is a true passion of mine and after nearly 10 years in this space, I love seeing how the industry and technology place has progressed and also ironically, stayed the same. I have enjoyed seeing the likes of Jane Frankland prosper in the field and be truly recognised as a thought leader with 'Women in Security' and her bestselling book 'IN Security'. Over the last few years I have met some truly amazing people, connected through the Women in Leadership platform which introduced me to a range of great individuals that broaden my knowledge into work places, diversity and pushing your own voice.

Customer Success (CS), as a function is and should be the core of any business, concentrating on retention, relationship, client advocacy, project managing client lifecycle and upselling.
 When I was thinking about leaving my previous post, i spoke to a few companies on CS roles, i found that the role had evolved in the industry. It goes without saying that every role means something different, depending on the company but overall CS has turned into implementation, support, subject matter expert, renewals, upsell, healthchecks etc. However doing this for a large volume of accounts, which, in my opinion, is not scalable and the CS individual is doing 3 peoples jobs (and getting paid for one person) therefore an avenue that i wanted to go down.

After taking a good look at the industry that has served me well for 10 years and the experience from working for small and larger companies, I came across Fastly. A dynamic and new age CDN and to compliment that, is the WAF (Web Application Firewall). It is always a difficult decision to know what company you should move to and even though CDN technology has been around for some time, the way that Fastly do it is different; more importantly their support relationships with clients and being an integral part/extension of their clients infrastructure is amazing. It's early days for me here, but the way they respond, acting agile, making adaptions for clients on the fly is something that I haven't experienced before.

Don't worry, no sales pitch from me, nor will I go into detail about how Fastly are different...if you're interested then take a look at the website.

As an Account Manager, my goal over the next few months is to get out and meet clients, health checks and make sure I understand how the client works and make sure utilisation is there. I will also be attending as many industry conferences, Women in Tech/Dev/Cyber events etc.
Labels:

Comments

Post a Comment

Popular posts from this blog

Time to get serious in 2015

Security professionals are faced with the on-going problem of stakeholders under-estimating the security flaws within their organisation. In most cases this is not the failing of the security team but depending on the market/vertical, teams are faced with budget constraints, redundancies, or most commonly, companies not taking responsibility that Security starts within. This means educating internal staff to take responsibility from the moment they walk into the office; I.e. The devices they bring, the doors that they open to 'guests',  the confidential conversations they have in open areas and the general ethos. Furthermore, there is the responsibility of your key suppliers and other third parties that you share information with.  You may have all the IT/Cyber security gadgets and resources you need but what are your suppliers doing with that data? Do they share the same vision for security and are they as vigilant as you? How do you measure that in an effici...
Post a Comment
Read more

Human Error, a common theme in the ICO data breach findings #UK #ICO

The ICO recently carried out a study of the recent security incidents that have been reported or notified to the ICO. It's no shock that data breaches are on the rise with two-thirds of sectors studied reporting an increase in the first quarter compared with the same time a year ago, according to new ICO figures. The data protection watchdog, ICO have shown findings for the period 1 January – 31 March 2016 and uncovered some worrying statistics. Below are the key data security issues for each sector:  Data security incidents by type: The main data security issues within the health sector were: Data being posted or faxed to an incorrect recipient – 22% of incidents. Loss or theft of paperwork – 20% of incidents. The main issues for local government were: Data being posted or faxed to an incorrect recipient – 23% of incidents. Failure to redact data – 16% of incidents. Loss of theft of paperwork – 14% of incidents. The main issues for education were: Los...
Post a Comment
Read more

ICO Referendum response plus UK Gov recommendations to #DataBreaches and University gets suffers Second #DataBreach

ICO Referendum result response An ICO spokesperson said: “The Data Protection Act remains the law of the land irrespective of the referendum result. “If the UK is not part of the EU, then upcoming EU reforms to data protection law would not directly apply to the UK. But if the UK wants to trade with the Single Market on equal terms we would have to prove 'adequacy' - in other words UK data protection standards would have to be equivalent to the EU's General Data Protection Regulation framework starting in 2018. “With so many businesses and services operating across borders, international consistency around data protection laws and rights is crucial both to businesses and organisations and to consumers and citizens. The ICO’s role has always involved working closely with regulators in other countries, and that would continue to be the case. “Having clear laws with safeguards in place is more important than ever given the growing digital economy, and we will be s...
Post a Comment
Read more