Skip to main content

Tesco - Sit up and listen





Now I am coming off IT/Cyber Security news for a moment to quickly discuss my thoughts around Tesco's recent reported huge loss in profits - http://www.bbc.co.uk/news/business-32408661 

Tesco has reported the worst results in its history with a record statutory pre-tax loss of £6.4bn for the year to the end of February.

 Let me start this article/blog by saying, I am no writer and admittedly my grammar is terrible but I will swallow my pride and type away to my hearts content. This is a small piece that doesn't cover everything just thoughts.

 Taking a step back a moment: I spent my time at University studying Business and Marketing and I don't claim to be a genius in my field but after watching a BBC report on the recent news made by Tesco, I was dumbfounded to find out Tesco's first grocery store opened nearly 100 years ago. 

 In the ongoing 'Store wars' with rivals such as Lidl, Aldi, Asda, Morrisons, Sainsburys etc. Tesco's seem to have not reacted to the times and fundamentally listening to it's customers wants and needs. 

 I have to admit; as a teenager, I spent three years being a 'Dairy fairy' and a 'Cashier queen' at a Tesco store in my home town of Clevedon. My Saturday shifts and evening work, was fun; I made some good friends and essentially it made me earn and learn about money. Somehow I feel attached to the chain and the hope that it will see the error of it's ways. The harsh reality is; I don't shop at Tesco's. I don't live by one and realistically I like shopping in Aldi and Morrison's. I am not loyal or emotionally attached to either store but I do get the best of both worlds by venturing out to Aldi to get a taste and feel of Europe and having my purse strings in tact. On the other hand; Morrison's where I am still able to keep my finances in check but also get the feeling that a) they listen to their customers, by slashing costs and keeping it that way and b) it looks and feels (in my mind) what a store should be: Good customer service, the employees dress in a conventional; green and white stripped uniform and in my case central locations.

 Opinion: Consumer behaviours are changing. Most customers nowadays don't feel obliged to feel loyal to a store. they are looking for the best for their money and if the location fits into their normal daily routine. 

 Tesco's - You were founded in 1919, from a group of Market stores, then you went on open your first store in 1924 (thanks Wiki). My advice: Go back to basics, interact (more) with community's, make the stores show your legacy by changing the look and feel. Stop going on about BOGOFF, slashing costs for one week and not the next (your not alone on that) but bring the British public back to what stores were made for.

 I could carry this on but got to get back to the day job - However happy to debate and get people's thoughts on the matter.
Labels:

Comments

Post a Comment

Popular posts from this blog

Aleksei Burkov Pleads Guilty for running Online Criminal Marketplace

Story : Aleksei Burkov, 29 of St. Petersburg, Russia, has pleaded guilty in a US court to running a site that sold stolen payment card data and administering a highly secretive crime forum that counted among its members, some of the most elite Russian cybercrooks. More Detail : Aleksei, who was extradited to the US from Israel in November, pleaded guilty on Thursday to running a website that helped people commit in credit-card fraud. He is accused of running a website that let people buy stolen credit-card numbers for anywhere from $3 to $60 . People used the numbers to make more than $20 million in fraudulent purchases. Prosecutors say Burkov even offered a money-back guarantee if a stolen card number no longer worked.  Company: Aleksei admitted to running CardPlanet, a site that sold more than 150,000 stolen credit card accounts, and to being the founder and administrator of DirectConnection , an underground community that attracted some of the world’s most-wanted Rus
Post a Comment
Read more

New Venture

It's good to be back blogging...the last time I posted I worked as a Customer Success Manager for a DNS company. Since then, I have ventured to the CDN world, with the added mix of Cyber Security, WAF. Cyber Security is a true passion of mine and after nearly 10 years in this space, I love seeing how the industry and technology place has progressed and also ironically, stayed the same. I have enjoyed seeing the likes of Jane Frankland prosper in the field and be truly recognised as a thought leader with 'Women in Security' and her bestselling book 'IN Security'. Over the last few years I have met some truly amazing people, connected through the Women in Leadership platform which introduced me to a range of great individuals that broaden my knowledge into work places, diversity and pushing your own voice. Customer Success (CS), as a function is and should be the core of any business, concentrating on retention, relationship, client advocacy, project managing
Post a Comment
Read more

HCA International fined 200k for Data loss #ITSecurity #DataSecurity #unencrypted

HCA International Ltd, private health firm are the latest to be fined by the ICO.  They have been fined £200,000 for failing to keep data secure after it was found that conversations had by IVF patients were online. Audio recordings of interviews with patients were being sent to a company unencrypted in India for transcription. The Indian company was unable to maintain secure access due to an unsecure server. By failing to ensure its subcontractor had acted responsibly, HCA International failed to comply with the seventh data protection principle. More details on the monetary penalty notice click here Supplier Risk is a huge concern for most companies - You may have all the bells and whistles when it comes to security your infrastructure but your partners may not. Failing to ensure due diligence in the Supply chain costs - with HCA it was £200,000 - next year it would of been much more!! #EUGDPR
1 comment
Read more