It has been a long time since I last blogged. However, a lot has happened since then...Exactly this time last year, I moved away from my 8 years experience in Sales to join Oracle Dyn Customer Success team. Background on Oracle + Dyn : Historically Dyn, have always been famous for being an Internet performance service which consisted in providing Managed DNS, Traffic steering, Dynamic DNS and providing bulk and transactional email services. Then more recently we became, in my eyes, a much more strategic partner to our clients by providing Security services. This consists of Web Application Security, where we are able to offer products to monitor, control, secure and optimize online infrastructure. What is Customer Success? Let’s start with this…It costs 5x more to gain a new customer than to keep an existing one. Therefore, it’s very important to make sales , but just as important, to make true lifelong clients . The development of having a loyal cu
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