CyberSecurity World

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New Venture

It's good to be back blogging...the last time I posted I worked as a Customer Success Manager for a DNS company. Since then, I have ventured to the CDN world, with the added mix of Cyber Security, WAF. Cyber Security is a true passion of mine and after nearly 10 years in this space, I love seeing how the industry and technology place has progressed and also ironically, stayed the same. I have enjoyed seeing the likes of Jane Frankland prosper in the field and be truly recognised as a thought leader with 'Women in Security' and her bestselling book 'IN Security'. Over the last few years I have met some truly amazing people, connected through the Women in Leadership platform which introduced me to a range of great individuals that broaden my knowledge into work places, diversity and pushing your own voice. Customer Success (CS), as a function is and should be the core of any business, concentrating on retention, relationship, client advocacy, project managing

The Customer Success Journey - One Year on

It has been a long time since I last blogged. However, a lot has happened since then...Exactly this time last year, I moved away from my 8 years experience in Sales to join Oracle Dyn Customer Success team. Background on Oracle + Dyn : Historically Dyn, have always been famous for being an Internet performance service which consisted in providing Managed DNS, Traffic steering, Dynamic DNS and providing bulk and transactional email services. Then more recently we became, in my eyes, a much more strategic partner to our clients by providing Security services. This consists of Web Application Security, where we are able to offer products to monitor, control, secure and optimize online infrastructure. What is Customer Success? Let’s start with this…It costs 5x more to gain a new customer than to keep an existing one. Therefore, it’s very important to make sales , but just as important, to make true lifelong clients . The development of having a loyal cu

HCA International fined 200k for Data loss #ITSecurity #DataSecurity #unencrypted

HCA International Ltd, private health firm are the latest to be fined by the ICO. They have been fined £200,000 for failing to keep data secure after it was found that conversations had by IVF patients were online. Audio recordings of interviews with patients were being sent to a company unencrypted in India for transcription. The Indian company was unable to maintain secure access due to an unsecure server. By failing to ensure its subcontractor had acted responsibly, HCA International failed to comply with the seventh data protection principle. More details on the monetary penalty notice click here Supplier Risk is a huge concern for most companies - You may have all the bells and whistles when it comes to security your infrastructure but your partners may not. Failing to ensure due diligence in the Supply chain costs - with HCA it was £200,000 - next year it would of been much more!! #EUGDPR

2016 Cyber attacks review #Throwback #Lookout2017

2016 has been an interesting year for Cyber Crime with companies like Yahoo, LinkedIn, Lynda.com, TalkTalk (again), Ashley Maddison (being fined $1.6 million for 2015 data breach), KFC, Wells Fargo, MailChimp, AdultFriendFinder, MichaelPage; to name a few. It's Christmas time and I don't want to be the bearer of bad news however it will get worse as the months/years go on and as companies we can only be prepared and react at our best ability. But a word to the wise; learn from others mistakes. Communication is the key here with customers and suppliers; that is internally and externally. Many bury their head in the sand but making sure you have a robust and up-to-date Incident response plan, Governance Risk and Compliance, Runbooks, Security awareness training, Solutions are being used, or needed etc. EU GDPR will come into force by 2018 which gives another year to get the ducks in a row . Which could lead to fines of up to €20 million or 4% of global annual turnover fo

Yahoo Data Breach #ICOiscoming #NewChiefInTown #Yahoo

The new Information Commissioner, Elizabeth Denham, has revealed that the ICO is questioning Yahoo about its catastrophic data breach, and is looking to probe WhatsApp and other Facebook-owned companies over how they share data with one another. In her first speech as Information Commissioner, Denham said that the ICO would be choosing its investigations carefully to ensure they are relevant to the general public. Last Friday, the ICO had stepped in to ask questions about the Yahoo data breach, which involved eight million UK accounts. "The data breach is unprecedented. The numbers are staggering," Denham told BBC Radio 4, in a subsequent interview. "Why did it take so long for Yahoo to notify the public of the breach? It looks like it happened two years ago. What can these account holders do to protect themselves? "I'm asking those questions on behalf of UK citizens," she said. Cited and more information at Computing

Wendy's hit by massive #Cyberattack #Databreach

The company reported suspicious activity earlier this year, but the scale of the breach is far bigger than first anticipated. At least 1,025 of its restaurants were targeted - with debit and credit card information stolen. The company did not speculate how many people may have been affected, though it did say all of the locations were in the US. Malware - malicious software - had been installed on point-of-sale systems in the affected locations. The chain said it was confident the threat had been removed, and was now offering help to customers who may have been affected. Help includes the offer of one year of "complimentary" fraud protection services. In a statement outlining the details of the attack, Wendy's said the malware could have been operational in its restaurants from as early as Autumn 2015. Suspicious activity was noticed in February of this year. The company went public with this discovery in May - saying it believed around 300 restaurants